Working with the public can be as satisfying as it is challenging. It’s impossible to make everyone happy, and sometimes no matter how hard you try, you just won’t be able to do it. When you work in a field that has to do with changing a person’s appearance, you can expect your client to be all the more critical.
If you work as a hair stylist and cut someone’s hair too short, or, accidentally burn their hair with the straightener, you can expect to have an irate client on your hands, and why wouldn’t they be, their hair has been damaged!
I’ve never done this, you think. And I don’t plan to start anytime soon. No one plans an accident—things just happen. Your client could reach for a magazine as you’re about to make a trim. Someone could bump you when the hot curling iron is in your hand. None of this matters if the client’s hair is ruined as a result.
To protect your salon from the wrath of fuming customers, make sure to sign up for a hair salon business insurance plan.
Do you still need a little more convincing? No sweat. Here are three salon horror stories that’ll help motivate you to sign up for a business insurance package.
The Lice Infestation
A small child, no older than eight, came into the salon for a haircut with his mother. The boy had tight curly hair and his mother asked the stylist to give him a close crop buzz. Shortly after starting the haircut, the stylist noticed that the child had a lice infestation. The hairdresser had to stop the mid-cut and was unable to give the boy a complete buzz cut. Depending on your city’s licensing, it may be illegal to cut lice-infested hair, as it was in this hairdresser’s situation.
Not long after, the boy’s mother called the salon to complain about the unfinished cut. Though the lice policy was explained to her, she accused the salon of racism.
If a client decides to take your business to court for discrimination, your business insurance will help cover the court fees and will take care any financial business losses. Without it, you’re paying lawyer’s fees out of pocket.
The Pixie Cut
A young woman with long flowing hair comes into the salon and wants a pixie cut. She will be donating her cut hair to Locks of Love and is ready for the change. As the hairdresser makes each cut, the woman cries. By the end of the appointment her long hair is all over the floor. Her pixie cut is darling, but her red, swollen face and teary eyes tells the hairdresser she is not happy.
If a customer believes they were not heard during an appointment and is unhappy by the result, the can hold your establishment liable for emotional damages. Once again, your business insurance can help you cover the legal fees and will keep your business afloat should a client’s bad review on Yelp cause you to lose business.
The Neck Burn
The client’s cut looks lovely, and after a wash and blow dry, it’s time to style. While trying to give the client beach wave curls, the curling wand got too close to the client’s neck, causing a burn. Though the client has promised not to sue, they would like you to cover their medical bills. Your hair salon business insurance policy will cover the medical fees and others relating to the burn accident. Without the insurance, you alone would be liable for the client’s medical costs.
Life isn’t perfect; a lot can go wrong. Protect your salon today with business insurance from CoverHound.