The purpose of effective medical office management is to ensure the smooth
operation of a practice and all of its daily functions. The ultimate goal
is to ensure superior patient care, which relies upon an efficient
management system as its backbone. Coordinating staff responsibilities,
protecting employees with adequate
insurance for medical professionals
and the following best practices for medical office management are key
components in boosting productivity, streamlining operations and protecting
your practice against unnecessary risks.
Delegate Non-Essential Tasks
A singular office manager or practice owner may be tempted to handle nearly
everything by themselves. This can be a colossal waste of time, as well as
a recipe for stress and poor work/life balance. A wide variety of patient
care tasks can be
to competent assistants. Of course, the key word in that phrase is
competent. If you hire carefully, set concrete benchmarks and provide solid
feedback, you’ll save yourself a lot of grief and you’ll get more work done
in less time.
Communicate in Writing
Accurately conveying information can be a matter of life and death in a
doctor’s office. Incorporating an
electronic health record system
(EHR) will make it much easier to keep track of patients and their needs.
Verbally sharing critical information is wholly inadequate. Further, a
paper trail makes it easier to double check instructions. Creating a task
list of often-performed functions such as calling in prescriptions,
scheduling follow-up appointments and the like will enable your staff to
simply check a box on a form and fill in the required information.
Of course, it’s crucial to maintain high cybersecurity standards and even cyber insurance to protect your
patients and practice in case of a breach. Patients trust their records are
in your care, so you must go to great lengths to make sure they’re
encrypted and kept out of the hands of hackers.
Mechanize Mundane Functions
Medical office management software
can help automate billing, appointment scheduling, prescription ordering
and a broad array of other things done on a daily basis. Anything you can
get a machine to do well is one less activity you’ll need staff to
accomplish by hand. Properly incorporated into the workflow, machines can
recoup their initial cost by giving you the capability of operating with a
smaller roster of assistants.
Eliminate Busy Work
As technology and procedures progress, certain functions become moot. To
avoid continuing to perform them, have your staff complete a task list on
an annual basis to get a sense of everyone’s workload. With this in hand,
you can look for ways to automate repetitive activities and eliminate
duties that have been superseded by more efficient methods.
These four best practices for modern medical office management will keep
your operation functioning at peak efficiency. You’ll get more done with
less work, patients will get better care and the office will be more
While we’re on the subject, maintaining the most effective insurance for
medical professionals is another great way to help keep expenditures in
CoverHound to find the best policy for your needs!